(This letter was issued by the CEO’s office within ten minutes of receiving a shipping delay notification on the day Shen Muchen’s vocal cords recovered. The content was personally dictated and word-for-word verified by Shen Muchen.)

Subject: 【URGENT – FOR THE CEO’S EYES ONLY】 Regarding the Indefinite Delay of Order SC-98774 and Today’s “Perfunctory Notification”

To: Director of Logistics (Asia-Pacific) / Legal & Compliance Department CC: Chief Legal Officer, Voice Realm Culture From: Shen Muchen (Founder of Voice Realm Culture / Order Holder) Date: Friday, April 24, 2026

To the Management and Staff of your esteemed company:

Given that the content of this email will likely serve as core evidence in subsequent commercial litigation, I strongly advise your legal department and senior executives to read it with extreme caution and immediately cease sending any form of AI-generated automated responses. Every single soulless canned message will be the final straw that breaks our professional relationship.

At 09:00 this morning, I received an email from your office titled “Logistics Update Regarding Your Order.” The message vaguely cited “force majeure in the global maritime chain” as the reason for yet another “postponement” of the delivery date, without providing a concrete timeline.

This notification, devoid of any sincerity, is the final insult to my patience and a massive affront to the cost of my time.

I am hereby issuing a formal challenge regarding the 62-day detention of Order SC-98774 (Item: W-Wave Suspended Ergonomic Interactive Assist Chair – Black/Gold Custom Edition):

I. Statement of Facts

• Duration of Breach: The original delivery date for this product was the fifth day of the Lunar New Year (February 21, 2026). As of today, the delivery is 62 days (or 1,488 hours) overdue.

• Current Status: The product has not arrived. The “micro-cement flooring area” specially reserved in my residence remains occupied only by air and dust.

• Professional Negligence: Within these 62 days, I have received only three identical, template-based messages regarding “shipping delays.” Your company takes the customer’s patience for granted; such arrogant, bureaucratic indifference is truly breathtaking.

II. Loss Assessment The core loss in this case is not financial, but rather the “irreversibility of timing” and the “obstruction of project execution”:

1. Interruption of Core Rehabilitation Plan: This assist chair is not merely furniture; it was the critical equipment I intended to use for “deep core muscle release” and “high-intensity dual-dynamic coordination” immediately following my vocal recovery period. As a vocal professional, maintaining precise heart rate and respiratory rhythm is vital. This product was meant to facilitate high-focus, high-frequency physical oscillation training with my partner. Your company’s indefinite delay has forced this project to be shelved for 62 days, directly causing a backlog of “raw kinetic energy” within my body that cannot be relieved through conventional means, severely impacting my physical and mental equilibrium. This constitutes a substantial business loss.

2. Risk of Breach of Contractual Spirit: The absence of this product directly resulted in my inability to fulfill a “specific experiential promise” made to my partner (Ms. Song Xingran) on schedule. As a leader who values promises above all else, the cost of repairing the disappointment caused by the “lack of critical tools” far exceeds the price of the product itself. Witnessing the look of disappointment in my partner’s eyes is, for me, no different from mental torture.

3. Irrational Asset Impairment: During the 62 days of anxious waiting, my emotional control was affected by the logistics progress (and physiological suppression), leading to two instances of “irrational venting”:

   • (A) On the night the February 21st delivery failed, witnessing the empty floor resulted in the physical destruction of a 19th-century antique crystal vase (see Attachment Photo 1).

   • (B) To fill the visual emptiness and void of that area, I was forced to perform an emergency replacement of the entire room’s micro-cement flooring. Had the product been delivered on time, these high additional expenditures would have been avoided.

III. Final Demands My patience hit zero the moment I received your notification this morning. I require your company to complete the following within 24 hours:

1. Immediate Delivery: I do not care if you use air freight, a private jet, or have your Asia-Pacific Director carry it over personally. I expect to see this chair sitting in the center of my living room, intact, by tomorrow night.

2. Formal Apology and Compensation: In addition to a full refund of the order, you are required to pay compensation equal to double the order amount as solatium for “emotional distress and business interruption.”

If your company fails to meet this deadline, I will hand this matter over to my legal team and ensure that your company’s logistics supply chain and media reputation throughout Greater China face “unpredictable and uncontrollable technical obstacles.”

Do not underestimate the dedication to efficiency of an artist who has just regained his voice and has two months of high-intensity “creative desire” pent up.

Sincerely,

Shen Muchen Founder, Voice Realm Culture

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